Return & Refund Policy

RETURN & REFUND POLICY

Updated 11th of March 2022.

----

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. This can be a copy or screenshot of your email or text order confirmation with order number included.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • Book not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any book that is returned more than 30 days after delivery 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vdscarriages@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vdscarriages@gmail.com and post your item to: NJ & JJ van der Sande, 1375 McClure Street, RD6, Te Awamutu 3876, New Zealand.

Shipping

To return your product, you should mail your product to: NJ & JJ van der Sande, 1375 McClure Street, RD6, Te Awamutu, 3876, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Note: If you are posting your book to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.